Houston,
we have a solution

An innovative
platform solution

ImberTech provides an innovative platform solution for both SME and large corporates to precisely meet their IT Support needs, at a lower cost and a higher standard.

Our business taps into the phenomenal power of the automated platform model to maximise quality, minimise costs and revolutionise the world of IT support.

Our founders realised that a bespoke and specialist automated platform model is perfectly suited to improve and revolutionise the current IT support industry.

Substantially lower costs.

When you use ImberTech to summon a skilled technician, you're doing it when something needs fixing. Whilst internal support teams and archaic competitors have technicians plugged into a payroll, whether or not something breaks, our work is precisely matched to when something needs fixing.

Gone are the days of paying too much for your internal IT support team or over-paying for a traditional retainer for an outsource. With ImberTech, you pay to fix your business critical issues, and stop paying when the issues are resolved.

This precision empowers us to charge industry-changingly low rates.

Highest quality support.

Our automated platform functions as a meritocratic system, where the best technicians are allocated to get the most work. In using our solution, you can have the soundness of mind that our most active contractors are the highest quality ones.

We harness the positive benefits of gamification to provide instant performance feedback for each individual contractor. Through rewards and recognition, any technician that plugs into our automated platform will be rewarded for quality work.

Eliminate moral hazards.

It is sadly a common practice in the IT Support industry to, well, not fix the problem. Or at least, not as fast as possible.

Traditional outsources or internal support teams are incentivised to maximise the amount of hours they spend on the job, which is at direct odds to fixing the problem as fast as possible. Hence, the unfortunate reality is that IT Support quality of work is not fundamentally aligned with remuneration.

By utilising our platform, technicians can maximise their hours by seamlessly tapping into an enormous pool of needed support work. Since our contractors are rewarded with more work by doing a better job, this aligns work quality with remuneration and securing additional work.

Improved technicians pay.

Our contractors enjoy higher remuneration than any other outsource or internal team. Since ImberTech functions as a platform, we charge a much smaller mark-up on the specialist work performed by our contractors. Instead, we focus on expanding the volume of critical IT problem-solving.

We passionately believe that strong remuneration and a system that rewards merit is the key to unlocking the potential of any organization's members. Simply put, we pay way better, because we want to offer way better.