IT Support That Fixes Things Permanently
Monthly SLA contract. No hourly billing. No temporary fixes. We find the root cause, eliminate it, and document everything. Your IT gets better every month, not more expensive.
The IT Support Industry Has a Problem
Most IT companies make more money when your systems break. We think that's backwards.
Temporary Fixes
They patch it just enough to bill you. Same problem comes back in two weeks. They bill you again.
Hourly Billing
Every phone call is a line item. Every remote session starts a timer. The longer your problem takes, the more they earn.
No Documentation
Nothing is written down. When the tech leaves, all the knowledge walks out the door with them.
Misaligned Incentives
Their revenue goes up when your IT breaks. Think about that. They profit from your problems staying broken.
How Imbertech Does IT Support
SLA-based plans. Permanent fixes. Full transparency.
Monthly SLA Contract
Choose a plan that fits your team size. Each tier includes a set number of on-site visits per month, unlimited remote support, and guaranteed response times. No per-hour billing. No surprises.
Permanent Fixes
We find the root cause and eliminate it. If the same issue can come back, we haven't finished the job.
Automation Over Visits
If we can script it, monitor it, or automate it away, we will. Even if it means fewer tickets. That's the point.
Full Documentation
Every system, every credential, every process. Documented and handed over. If you ever leave, you take everything with you.
Direct Engineer Access
No call centre. No ticket queue with a 48-hour SLA. You talk directly to the engineer who knows your setup.
Monthly Reporting
What we fixed, what we improved, what's coming. Full transparency on where your money goes.
What's Covered
Workstations & Laptops
Hardware troubleshooting, OS issues, performance problems, new machine setup. Fixed properly so it doesn't come back next week.
Email & Communication
Microsoft 365, Google Workspace, email routing, spam filtering, calendar sync. Communication infrastructure that works.
Network & Connectivity
WiFi dead zones, slow connections, VPN access, DNS issues, firewall rules. We diagnose the root cause, not just reboot the router.
Software & Applications
Installation, licensing, updates, compatibility issues, line-of-business applications. Including migration to open source where it saves you money.
Printers & Peripherals
Printers, scanners, docking stations, displays. The stuff that shouldn't be hard but somehow always is.
User Access & Security
Account setup, password resets, MFA deployment, permission management. Access control done properly from day one.
Onboarding & Offboarding
New starter? Full setup in a day. Someone leaving? Clean deprovisioning with no loose ends. Checklist-driven, nothing forgotten.
Vendor Liaison
ISP down? Software vendor being difficult? We deal with them so you don't have to. Armed with logs and data they can't argue with.
Response Times
Guaranteed in writing. Not aspirational targets. Contractual commitments.
How We Work
Onboard once. Improve forever.
Onboard
Full audit of your environment. Every device, every user, every service documented. We learn your business before we touch anything.
Stabilise
Fix everything that's been left half-done. Clear the backlog. Set up monitoring. Get to a baseline where nothing is actively on fire.
Support
Ongoing managed support. Remote and on-site. Root cause fixes, not band-aids. Direct engineer access, no ticket queue.
Improve
Automate repetitive issues. Migrate away from expensive software where possible. Proactive maintenance. Your IT gets better every month.
Report
Monthly reports on what we fixed, what we improved, and what's next. Full transparency. No black box.
Support Works Best With the Right Foundation
Great support starts with great infrastructure.
Stop Paying for the Same Fix Twice
Tell us about your environment. We'll scope an SLA that fits your team and your budget. No obligations.